Terms of Service

1. Agreement to these terms

These Terms of Service govern the use of the website at alqasr.lat and the palace hospitality desk services provided by AL QASR PTE. LTD. By browsing this website, submitting a contact form, requesting a proposal or commissioning an engagement, you accept these terms. If you do not accept them, please do not use the website and do not commission the services.

These terms apply together with any written engagement contract, statement of work or order confirmation that the company and the venue sign for a specific commission. Where the signed engagement contract conflicts with these terms, the signed contract prevails for that engagement to the extent of the conflict. Where the website terms and the signed contract both address the same subject and the signed contract is silent, these terms fill the gap.

The company may update these terms from time to time. The version published on this page on the date of your visit is the version that applies to website use. The version in force on the date an engagement contract is signed applies to that engagement unless both parties agree in writing to a later version.

2. Definitions

In these terms the following words have the meanings given below. Other capitalised terms take the meaning set out in the relevant engagement contract.

• The company means AL QASR PTE. LTD., a company registered in Singapore with its office at 60 Paya Lebar Road #06-28 Paya Lebar Square 409051, Singapore (SG).
• The venue means the organisation that commissions services from the company, including its staff, contractors and authorised representatives.
• The services means the court event desk, majlis booking rounds, heritage tour weeks, hospitality audit days, guest liaison sessions and season programme evenings described in more detail in section 4 and on the services page.
• Deliverables means the documents, tools, flow maps, manuals, reports, rosters and other materials produced for a venue under an engagement contract.
• Court records means the operational records that a venue asks the company to help design, build or support, including guest lists, booking round rosters and tour departure records.
• Business day means a day other than a Saturday, Sunday or public holiday in Singapore.

3. Eligibility and authority

The services are offered to organisations acting in the course of their business or cultural activity. By accepting these terms on behalf of a venue, you confirm that you have authority to bind that venue, that the venue is lawfully able to enter the engagement, and that the information you provide about the venue is accurate to the best of your knowledge.

The company may decline a commission where the venue cannot provide safe access, where the scope is outside the company competence, where a conflict of interest exists, or where accepting the work would require the company to act unlawfully. In that case the company will say why in plain language and will suggest an alternative if one exists.

Nothing on this website is an offer that is capable of acceptance on its own. A proposal, a quotation or a schedule note is an invitation to discuss, and an engagement is formed only in the way described in section 6.

4. Scope of services

The company designs and supports the desk that a palace court relies on across a season. The published service lines are the court event desk, majlis booking rounds, heritage tour weeks, hospitality audit days, guest liaison sessions and season programme evenings. Each line is described in detail on the services page, and each engagement contract selects the lines that are in scope.

The company is a computer systems design and professional services provider. It is not an events promoter, a ticketing merchant, a hotel operator, a restaurant, a travel agency or a licensed tour operator. Where an engagement touches an activity that requires a licence held by the venue or by a third party, the venue remains responsible for holding and maintaining that licence. The company does not sell guest places, does not take payment from guests and does not act as the venue agent for bookings.

The company does not guarantee a commercial outcome such as attendance figures, ticket revenue or public approval. What the company guarantees is the disciplined design and documented handover described in the engagement contract, together with the professional standards set out in section 8.

Any work outside the lines selected in the engagement contract requires a written change note before the work begins. A verbal request during a live evening will be treated as a note for the next change review, not as an instruction to expand the scope.

5. Proposals and quotations

A proposal describes the suggested scope, the movements of work, the assumptions and the estimated dates. A quotation states the fee and the payment schedule. Unless the proposal says otherwise, a proposal remains open for thirty days from the date it is issued, after which it may be withdrawn or revised.

Proposals are based on the information the venue provides at the time. If the venue reveals a material fact later, such as a larger hall, a shorter season window, a licensing restriction or a system that cannot be changed, the company may adjust the scope, the dates and the fee before the engagement contract is signed.

A proposal is confidential to the venue to which it is addressed. It may not be shared with another supplier or used to obtain a competing quotation without the company written permission.

6. Formation of engagement

An engagement is formed when the company and the venue sign an engagement contract, or when the venue confirms acceptance of a written proposal and pays a deposit where one was requested. At that point these terms are incorporated into the engagement, together with the proposal and the engagement contract.

Each engagement has a named venue contact and a named company coordinator. Messages that affect scope, dates, fees or deliverables must pass between those named people, or between their written delegates. A message sent to the general email address is received, but it does not vary an engagement until the coordinator confirms the variation in writing.

The company may use qualified contractors to assist with an engagement. The company remains responsible to the venue for the work of those contractors and for their compliance with the confidentiality and data protection terms described in sections 16 and 17.

7. Duties of the venue

A good desk depends on honest information from the venue. The venue agrees to provide accurate operating facts, timely access, and a staff contact who can make decisions during the engagement. The venue also agrees to tell the company at once if a scheduled evening, tour week or audit day changes.

• Provide safe access to the spaces needed for the survey, rehearsal and live support.
• Nominate a venue lead who can approve the flow map and sign the handover.
• Supply the booking, tour and access facts that the design depends on, and correct them promptly if they change.
• Maintain any licence or permission required for the activity being hosted.
• Ensure that venue staff attend the agreed training and rehearsal sessions.
• Keep venue systems secure and inform the company of any suspected compromise that could affect a shared record.
• Ensure that any guest data shared with the company may lawfully be shared for the purpose of the engagement.

Where the venue fails to meet a duty and that failure causes a delay, the company is not liable for the delay, and the engagement dates may be adjusted with the venue written agreement. Where the failure is repeated, the company may pause the engagement under section 22.

8. Duties of the company

The company agrees to perform the services with reasonable skill and care, in line with the professional standards expected of a computer systems design and hospitality operations practice. The company will assign a named coordinator, keep the venue informed of progress and risks, and raise a concern early rather than at the handover.

The company will keep the design documentation plain and usable, will test the desk with the venue team before the first live evening, and will hand over a manual that names the owner of each part of the system. Where the company discovers that a requested approach is likely to fail, it will say so in writing and propose an alternative even if the alternative is less profitable for the company.

The company will comply with the laws that apply to its own operations in Singapore, including laws on confidentiality, data protection, anti corruption and workplace safety. The company does not offer or accept inducements in connection with a commission.

9. Fees and payment

Fees are stated in the engagement contract. Unless the contract says otherwise, fees are quoted in Singapore dollars and exclude any goods and services tax that may apply. A deposit is usually due before the survey, with the balance invoiced at agreed milestones or on handover.

Invoices are payable within thirty days of the invoice date unless the engagement contract sets a different period. Payment is made by bank transfer to the account named on the invoice. The company does not accept payment from guests and does not operate a booking channel for a venue.

Late payment may attract interest at the rate permitted by law, calculated from the due date. Where an invoice remains unpaid for more than thirty days past the due date, the company may suspend the engagement after giving written notice and may set a revised schedule when payment is received.

The venue is responsible for any bank charges, currency conversion charges or withholding taxes connected with a payment. Where withholding tax applies, the venue will provide a certificate that the company can use to claim relief.

10. Expenses and disbursements

Reasonable travel, accommodation and printing costs incurred for an engagement are charged at cost where the engagement contract provides for them. The company will agree a travel budget with the venue before booking, will use ordinary class travel and standard accommodation, and will provide receipts with the relevant invoice.

Disbursements such as the purchase of a specialist software licence for the venue are made only with the venue written approval. Where a licence is purchased in the venue name, it belongs to the venue and is handed over at the end of the engagement. Where a licence is purchased in the company name for temporary use, it remains the company property.

The company does not add a markup to a third party cost that is passed through at cost, unless the engagement contract states a management fee for that cost.

11. Changes to scope

Scope changes are common in a live season and are handled with a short written change note. The note describes what is being added or removed, the effect on dates, the effect on fees and the person who authorised the change. Work on a change begins only after the note is agreed.

If a change is urgent and cannot wait for a written note before the evening begins, the coordinator may act to protect the live event and will record the action on the following business day. The venue may accept or reject the recorded change, but the cost of work already performed in good faith to protect the event remains payable.

A reduction in scope does not automatically reduce a fee where the company has already committed resources or booked a contractor. Any reduction is agreed in the change note.

12. Scheduling and access

Dates are set in the engagement contract and are treated as working targets. The company will meet the agreed date where the venue provides the access and decisions needed, and will give prompt notice where a date is at risk.

The venue agrees to provide access at the agreed times, including quiet access for the survey and the rehearsal. Where a space is unavailable, the company will propose an alternative date, and a standby charge may apply where a booked session cannot proceed for a reason attributable to the venue with less than two business days notice.

The company will not enter a space without a venue escort unless the venue has agreed otherwise in writing. Staff will follow venue safety instructions, sign in at the venue reception and wear any identification that the venue requires.

13. Rehearsal and live support

The first live evening of a new service line includes support from the company behind the counter. The purpose of that support is to help the venue team lead the desk, not to operate the desk in their place. The company will step back as soon as the venue team is confident, and will record the transition in the handover note.

Additional live support beyond the agreed number of evenings is charged at the day rate in the engagement contract. A request for support on the day of the event is met where staffing allows, and the company may decline where the request would compromise a commitment to another venue.

During a live evening the venue remains responsible for the safety of guests and staff, for the conduct of the event and for decisions that require the venue authority. The company will give advice where asked, but it does not take over venue responsibilities.

14. Deliverables and handover

Deliverables are listed in the engagement contract. Unless stated otherwise, a deliverable is complete when it is sent to the venue coordinator in final form and the venue has had ten business days to raise a documented defect. A defect is a failure to match the agreed scope, not a later change of mind.

The company will correct a documented defect at no additional charge within the period stated in the engagement contract. After that period, corrections and improvements are treated as new work under section 11.

Handover includes a manual, a training series and a maintenance note. The venue is responsible for storing the handover materials safely after the engagement ends. The company keeps a copy for the retention period described in the privacy policy.

15. Intellectual property

The company owns the methods, templates, software, written frameworks and design patterns that it uses across engagements, including the desk software, the flow map method and the audit rubric. The venue receives a non exclusive licence to use the deliverables for its own operations for as long as it needs them.

Where the engagement contract states that a deliverable is assigned to the venue, the assignment takes effect on full payment and covers the deliverable in the form handed over, together with the right to modify it for the venue own use. The company retains ownership of its underlying methods and of any generic component that appears in more than one venue deliverable.

The venue may not resell a deliverable, publish it as a product, or use it to provide a competing service to another organisation without the company written consent. The venue may share a deliverable with its own contractors where necessary for its operations, provided the contractors keep it confidential.

All content on this website, including text, layout, illustration and code, belongs to the company and may not be copied for commercial use without permission.

16. Confidentiality

Each party agrees to keep confidential the non public information of the other that it receives during an engagement. Confidential information includes venue layouts, security arrangements, guest lists, commercial terms and the internal records of either party. It does not include information that is already public, that the receiving party already knew without a duty of confidence, or that the receiving party develops independently.

A party may disclose confidential information where required by law, by a court order or by a regulator with proper authority. Before doing so, it will notify the other party where lawful so that protective steps can be considered.

Confidentiality survives the end of the engagement for five years, and indefinitely for guest data and venue security information. Staff and contractors of the company are bound by written confidentiality undertakings.

17. Data protection

Each party will comply with the data protection laws that apply to it. Where the company processes personal information on behalf of a venue, the company acts as a processor and follows the documented instructions of the venue, which acts as the controller. The processing terms in the engagement contract set out the subject matter, the duration, the nature and purpose of the processing, and the security measures that apply.

The company will assist the venue in responding to a data subject request where the request concerns records that the company holds for the venue. The company will notify the venue without undue delay if it becomes aware of a personal data breach affecting venue records, and will cooperate in the investigation and the notification required by law.

Where the company acts as a controller, for example in relation to this website and its own enquiries, the handling of records is described in the Privacy Policy. The privacy policy forms part of the framework for these terms.

18. Third party systems

A venue may already use a ticketing platform, a calendar service or a property system that the company does not control. The company will design around that system where it works, and will state plainly where it does not. The company is not responsible for an outage, a change or a defect in a third party system that the venue has chosen.

Where the company recommends a third party product, the recommendation is made in good faith on the information available at the time. The venue remains responsible for its own licence terms and for the continued cost of a product it chooses to use.

The company does not resell third party software and does not take a commission from a third party supplier for a recommendation made to a venue.

19. Warranties and disclaimers

The company warrants that the services will be performed with reasonable skill and care by suitably qualified people, and that the deliverables will materially match the agreed scope when handed over. These are the only warranties the company gives, unless the engagement contract states an additional warranty in writing.

The company does not warrant that attendance will reach any particular figure, that a public programme will receive favourable comment, that a third party system will remain available, or that a venue will achieve a commercial result. Hospitality outcomes depend on many factors outside the company control.

Except where the law does not permit an exclusion, the website is provided as is and the company excludes implied warranties to the fullest extent allowed. Nothing in these terms limits a warranty or a right that the law does not allow to be limited.

20. Limitation of liability

The company is responsible for direct loss caused by its failure to perform the services with reasonable skill and care. The company is not liable for indirect or consequential loss, for loss of profit, for loss of anticipated attendance, for loss of reputation or for any loss that was not reasonably foreseeable at the time the engagement was formed.

Unless a different figure is stated in the engagement contract, the total liability of the company for all claims arising from an engagement is limited to the total fee paid by the venue for the services under that engagement in the twelve months before the event giving rise to the claim.

The limitation does not apply to death or personal injury caused by the company negligence, to fraud, or to any liability that the law does not permit to be limited. Where a claim concerns an amount that the company has already refunded or credited, the limit is reduced accordingly.

A claim must be notified to the company within twelve months of the date on which the claimant knew or ought to have known of the facts giving rise to it. A claim notified later is barred unless the law prevents a bar.

21. Indemnity

The venue agrees to indemnify the company against a claim, loss or cost arising from guest data that the venue was not entitled to share, from an activity that required a licence the venue did not hold, or from a venue instruction that the company followed and that was itself unlawful.

The company agrees to indemnify the venue against a claim that a deliverable, in the form provided and used as permitted, infringes a third party intellectual property right, provided the venue has not modified the deliverable in a way that caused the infringement and has notified the company promptly.

The indemnifying party may control the defence of a claim with counsel of its choice, provided it does not settle the claim in a way that admits fault on the part of the other party without consent. The indemnified party will cooperate reasonably in the defence.

22. Suspension and termination

The company may suspend an engagement with written notice where the venue fails to pay an undisputed invoice, fails to provide the access needed for a scheduled session, or repeatedly fails to meet the duties in section 7. Suspension lasts until the cause is cured, and the company will work in good faith to resume quickly.

Either party may terminate an engagement for material breach that is not cured within fifteen business days of written notice. Either party may terminate at once where the other becomes insolvent, enters administration or ceases to carry on business.

The venue may terminate for convenience with thirty days written notice. In that case the venue pays for work performed up to the termination date, for committed contractor costs and for any non refundable third party cost already incurred on the venue instruction.

23. Effects of termination

On termination the company will deliver the work in progress to the venue, return or destroy venue confidential information as the venue directs, and send a final invoice covering the work performed. The venue will pay the final invoice on the normal terms.

The obligations that by their nature should survive termination continue after it, including confidentiality, intellectual property, indemnity, limitation of liability and the governing law clause. The venue licence to use a delivered work continues where the venue has paid for that work in full.

Termination does not relieve either party of a liability that arose before the effective date of termination, and it does not affect a right that had already accrued.

24. Force majeure

Neither party is liable for a delay or a failure caused by an event outside its reasonable control, including a natural disaster, a public health emergency, a government order, a prolonged utility failure or a transport disruption. The affected party will notify the other promptly and will make reasonable efforts to reduce the effect.

Where the event continues for more than sixty days, either party may terminate the engagement on written notice. Work performed before the notice is payable, and the company will hand over the work in progress.

A force majeure event does not excuse a failure to pay an invoice for work already performed and accepted.

25. Website use rules

This website is provided for information about the company and its services. You may view the pages, print them for your own reference and share links with colleagues. You may not copy the content into another site, present it as your own, or use automated tools to extract it in bulk without written permission.

You may not attempt to gain unauthorised access to the site, interfere with its availability, introduce malicious code, or use the contact form to send spam, unlawful content or content that infringes another person rights. The company may block a source that abuses the site and may report a serious attempt to an authority.

The contact form is intended for genuine enquiries about the services. A message that is abusive, threatening or unrelated to a possible engagement may be deleted without a reply.

26. Governing law and disputes

These terms and any engagement not governed by a separate contract are governed by the laws of Singapore. The parties submit to the exclusive jurisdiction of the Singapore courts for the resolution of a dispute, unless the engagement contract provides for arbitration.

Before beginning formal proceedings, the parties will attempt to resolve a dispute through a senior discussion within fifteen business days of a written notice. If that discussion does not resolve the matter, either party may proceed as described above.

Nothing in this section prevents a party from seeking urgent relief from a court where a delay would cause serious harm, for example to prevent disclosure of confidential information.

27. General provisions

These terms, together with the engagement contract and the privacy policy, form the entire agreement between the parties on the subjects they cover. A prior discussion or a verbal assurance does not add to the agreement unless it is written into the engagement contract.

If a provision is found to be invalid or unenforceable, the remaining provisions continue in force and the invalid provision is replaced by a valid provision that best reflects the original intention. A failure to enforce a provision on one occasion does not waive the right to enforce it later.

Neither party may assign an engagement without the written consent of the other, except to a successor in connection with a reorganisation of the whole business, provided the successor accepts the obligations. A notice under these terms must be in writing and sent to the contact details below or to the venue contact named in the engagement contract.

28. Contact details

Questions about these terms, a proposal, an invoice or an engagement should be sent to the company office. A named member of the team will reply, and formal notices should be sent by email with a copy by post where the matter is urgent.

Thank you for reading the full terms. Open the arch, lay the tile, and welcome the court with a desk that both parties understand in advance.